Name: United CEO says ultra-low-cost airlines like Frontier are ‘going out of business’ thanks to poor customer service and a ‘flawed’ business model
Uploaded: 2024-06-05T14:24:43-04:00
Duration: 5 min
Description: United Airlines CEO Scott Kirby said ULCCs are “going out of business.” Kirby criticized no-frills carriers like Spirit for prioritizing cheap costs over customer service. He poked fun at one ULCC for charging $99 for a carry-on and then giving the agent a commission. Ultra-low-cost airlines are taking one out of left field. In a candid interview […]

Tag: ultralowcost

United CEO says ultra-low-cost airlines like Frontier are ‘going out of business’ thanks to poor customer service and a ‘flawed’ business model

United Airlines CEO Scott Kirby said ULCCs are “going out of business.” Kirby criticized no-frills carriers like Spirit for prioritizing cheap costs over customer service. He poked fun at one ULCC for charging $99 for a carry-on and then giving the agent a commission. Ultra-low-cost airlines are taking one out of left field. In a candid interview […]